Frequently Asked Questions

Find answers to common questions about your KOOKAÏ experience

How do I determine my size in KOOKAÏ clothing?

We provide a comprehensive size guide on each product page. Our collections typically follow European sizing, ranging from 34 to 42 (Size 0-2).

Can I change or cancel my order after it has been placed?

Once an order is confirmed, it is processed immediately to ensure quick delivery. Please contact our concierge team within 30 minutes of placement for any urgent changes.

Do you offer international shipping?

Yes, KOOKAÏ ships to selected international destinations. Delivery times and costs vary depending on the destination country.

How do I track my delivery?

Once your order is dispatched, you will receive a confirmation email containing a unique tracking number and a link to the carrier's website.

Are in-store returns available for online purchases?

Yes, online orders can be returned at any full-price KOOKAÏ boutique within 14 days of receipt, provided they meet our return conditions.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and buy-now-pay-later services like Afterpay and Klarna.